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Zomato Extends Support To Its Customers And Partners Amid The COVID-19 Outbreak

In order to slow the spread of the deadly COVID-19, the entire population of the country (barring a few exceptions) has been put on lockdown. This strict but necessary move has led to the disruption of delivery services.

Food-tech giant Zomato has now stepped forward to help out its users and partners. The measures were announced by founder Deepinder Goyal over a series of Tweets. Take a look.

Impact of lockdown on delivery services

There was a lot of confusion over the government’s directions regarding home deliveries of essential items during the 21-day lockdown. As a result, delivery agents around India were halted and interrupted by the police officers. Zomato also suffered owing to this issue.

The issues are being resolved, says Deepinder Goyal

Deepinder Goyal took to social media to inform that the company is working on getting the issues resolved and that they had full support from the government.

He also informed that Delhi, Maharashtra, and Karnataka have already issued notifications for allowing E-commerce for the delivery of essential services. Other states will also be following the suit.

Extending support to users, partners, and delivery partners

Goyal also informed that the company has announced the provision of working capital loans for its restaurant partners in order to get the food delivery services up and running. He tweeted:

Relief fund for delivery agents

Goyal announced that Zomato will be starting a relief fund to support its delivery agents.

Although he did not offer any specific details, he informed that a number of employees had volunteered for salary cuts in order to contribute to the fund and conserve Zomato’s cash flow.

Gold membership extended

Since it is not possible for subscribers to dine out during the ongoing crisis, the company will be extending all the Gold memberships by 2 months.

A campaign for those in need

Zomato’s ‘Feed the Daily Wager’ campaign aims at raising money to feed the daily wagers who are suffering tremendously during this period.

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